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Have questions? We're here to help with your prepaid card inquiries
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Have a question about prepaid card balance checking or need help with our guides? Send us a message and we'll get back to you as soon as possible.
Our Focus
Serving Canadian residents with prepaid card education and balance management resources
Response Time
We typically respond to inquiries within 24-48 hours during business days
Support
Questions about our guides, website content, or general prepaid card information
Important Notice
For card-specific issues: If you need help with a specific transaction, lost card, or account-related issue, please contact your card issuer directly using the customer service number on the back of your card.
We cannot:
- Access your card account or balance
- Process refunds or transactions
- Reset PINs or passwords
- Replace lost or stolen cards
GiftKhan.org is an independent educational resource, not a card issuer or payment processor.
Looking for Quick Answers?
Before contacting us, you might find the answer you need in our resources: